Last Updated: December 2025
1. Introduction
Crystal Group ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and purchase our home appliances products.
2. Information We Collect
We collect information that you provide directly to us, including:
- Personal identification information (name, email address, phone number)
- Billing and shipping addresses
- Payment information
- Order history and product preferences
- Communication preferences
3. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Communicate with you about your orders and our products
- Provide customer support and after-sales services
- Improve our products and services
- Send you marketing communications (with your consent)
- Detect and prevent fraud
4. Information Sharing and Disclosure
We do not sell your personal information. We may share your information with:
- Service providers who assist with order fulfillment and delivery
- Payment processors for secure transaction processing
- Our authorized service centers for warranty and maintenance services
- Legal authorities when required by law
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure.
6. Your Rights
You have the right to:
- Access and receive a copy of your personal data
- Correct inaccurate or incomplete information
- Request deletion of your personal information
- Opt-out of marketing communications
- Withdraw consent at any time
7. Contact Us
If you have any questions about this Privacy Policy, please contact us:
Email: info@crystalgroup-eg.com
Phone: Customer Service
Address: Crystal Group, Egypt