At Crystal Group, we are committed to ensuring your home appliances reach you safely and on time. We have partnered with reliable shipping providers to deliver products across Egypt.

Shipping Coverage

We offer shipping services to all governorates in Egypt including:

• Greater Cairo (Cairo, Giza, Qalyubia)
• Alexandria and North Coast
• Delta Region (Dakahlia, Gharbia, Kafr El-Sheikh, Damietta, Beheira)
• Canal Cities (Port Said, Ismailia, Suez)
• Upper Egypt (Assiut, Sohag, Qena, Luxor, Aswan)
• Red Sea Governorates (Hurghada, Marsa Alam)
• Sinai Peninsula (North Sinai, South Sinai)

Shipping Methods

Standard Shipping

Our standard shipping service is available for all products and locations. Delivery times vary based on your location and the size of the appliance.

Express Shipping

Express shipping is available for select products and locations within Cairo, Giza, and Alexandria. Orders placed before 2:00 PM can be delivered within 24-48 hours.

Scheduled Delivery

For large appliances requiring installation, we offer scheduled delivery where you can choose a convenient date and time window for delivery and installation.

Delivery Timeline

Shipping Costs

Shipping costs are calculated based on the delivery location, product size, and weight:

• Cairo, Giza, Qalyubia: 100-200 EGP
• Alexandria: 150-250 EGP
• Delta & Canal Cities: 200-350 EGP
• Upper Egypt: 300-500 EGP
• Red Sea & Sinai: 350-500 EGP

Free Shipping: Available on orders over 15,000 EGP for select governorates and during promotional periods.

Order Processing

Once you place your order, our team will process it within 1-2 business days. You will receive:

• Order confirmation email with order details
• Shipping confirmation with tracking number
• SMS notification when order is out for delivery
• Phone call from delivery team to schedule convenient time

Order Tracking

You can track your order status through:

• Your account dashboard on our website
• Order tracking link sent via email
• Customer service hotline
• WhatsApp customer support

Delivery Preparation

To ensure smooth delivery, please:

• Ensure someone is available at the delivery address
• Provide accurate contact phone number
• Clear the installation area for large appliances
• Measure doorways and elevators for large items
• Have your order number and ID ready for verification
• Prepare payment if you chose cash on delivery

Large Appliance Delivery

For refrigerators, washing machines, dishwashers, and cooking ranges, our delivery includes:

• Delivery to your specified room (ground floor or with working elevator)
• Unpacking and debris removal
• Basic installation services
• Connection to water/gas lines (where applicable)
• Initial testing and demonstration
• Old appliance removal (additional fee applies)

Built-in Appliances

Built-in cooking appliances, ovens, and dishwashers require professional installation. Our certified technicians will:

• Assess installation requirements during delivery
• Schedule installation appointment if needed
• Perform installation according to manufacturer specifications
• Test all functions and provide user guidance
• Provide warranty documentation

Delivery Restrictions

Please note the following delivery limitations:

• Delivery to buildings without working elevators may incur additional charges for upper floors
• Remote areas may have extended delivery times
• Some rural areas may require customer pickup from nearest distribution center
• Delivery during public holidays may be delayed
• Weather conditions may affect delivery schedules in some regions

Failed Delivery Attempts

If delivery cannot be completed due to:

• No one available to receive the order
• Incorrect or incomplete address
• Customer request to reschedule
• Access issues to the building

We will contact you to reschedule delivery. If three delivery attempts fail, the order may be returned to our warehouse and subject to restocking fees.

Damages During Shipping

In the rare event that your product arrives damaged:

• Do not accept the delivery if packaging is visibly damaged
• Note any damage on the delivery receipt
• Take photos of the damaged packaging and product
• Contact customer service immediately at info@crystalgroup-eg.com
• We will arrange for replacement or repair at no cost to you

Holiday Delivery

During Ramadan, Eid holidays, and other national holidays, delivery times may be extended by 2-3 business days. We recommend placing orders in advance during holiday periods.