1. Acceptance of Terms

By accessing and using Crystal Group's website and purchasing our home appliances products, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Products and Services

Crystal Group offers a range of home appliances including refrigerators, washing machines, air conditioners, water heaters, cooking appliances, and other household electrical equipment. We represent globally recognized brands including Fulgor, Ocean, Panasonic, and Jetair.

• All product descriptions, specifications, and images are provided for informational purposes
• We reserve the right to modify product specifications without prior notice
• Product availability is subject to stock and may vary by location
• Prices are subject to change without notice

3. Orders and Payment

When you place an order with us, you agree to provide accurate and complete information. We reserve the right to refuse or cancel any order for any reason.

• All prices are listed in Egyptian Pounds (EGP)
• Payment must be completed before order processing and delivery
• We accept various payment methods including cash on delivery, credit cards, and bank transfers
• Order confirmation will be sent via email or SMS

4. Warranty and Service

All products sold by Crystal Group come with manufacturer warranties. Warranty terms vary by product and manufacturer.

• Warranty service is provided through our authorized service centers across Egypt
• Warranty does not cover damage caused by misuse, accidents, or unauthorized repairs
• Original purchase receipt must be presented for warranty claims
• For warranty service, please contact our customer service team

5. Delivery

We deliver across Egypt through our network of service centers and delivery partners.

• Delivery times vary based on location and product availability
• Delivery charges may apply based on location and product size
• Installation services are available for applicable products
• Customers must inspect products upon delivery and report any damage immediately

6. Returns and Refunds

We want you to be completely satisfied with your purchase. Returns are accepted under the following conditions:

• Products must be returned within 14 days of delivery
• Products must be unused, in original condition with all packaging and accessories
• Original purchase receipt must be provided
• Refunds will be processed within 14-21 business days after approval
• Some products may be non-returnable due to hygiene or safety reasons

7. Limitation of Liability

Crystal Group shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of our products or services. Our liability is limited to the purchase price of the product.

8. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Crystal Group or its licensors and is protected by copyright and trademark laws.

9. Changes to Terms

We reserve the right to modify these terms and conditions at any time. Changes will be effective immediately upon posting to the website. Your continued use of the website constitutes acceptance of the modified terms.

10. Contact Information

For questions about these Terms and Conditions, please contact us:

Email: info@crystalgroup-eg.com
Phone: Customer Service
Address: Crystal Group, Egypt